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If sections or lines in the printout are missing or if the printer does not print any ink onto the paper at all, this could be caused by blocked print head nozzles or old cartridges. However, if ink is printing onto the paper but your printouts are not in colour (e.g. black and white or sepia), this could be as a result of a setting you have applied in your printer software or printing application.
First, print a printer operation check to determine the type of print quality issue (click here for instructions) and then return to this article and refer to the appropriate section.
When the check has printed, compare the printout to the examples below:
|Good nozzle check sample||Poor nozzle check sample|
The print head does not need to be cleaned.
Continue to follow the steps in this article to troubleshoot the problem.
|The print head needs to be cleaned or the ink cartridges may be old and require replacement. For instructions on checking and cleaning the print head nozzles, see one of the following Related Articles:|
Figure 1. For some products, access 'Advanced' via the Custom Mode:
Figure 2. For some products, access 'Advanced' via the Main tab:
Figure 3. For some products, access 'Advanced' via a dedicated tab:
Figure 4. Check the following items:
For some models the Black Ink Only option is referred to as Grayscale.
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