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If paper will not load or it mis-feeds this can often be caused by using old, damaged or unsuitable paper or media. This can also occur if the printer's paper support is not used or the paper edge guide is in the incorrect position.
This article deals with paper feed problems for all A4 printers when using the Auto Sheet Feeder. For problems with roll paper please search the Epson Knowledge Base for a solution.
Select your product range from the below list:
If paper has jammed inside the product, follow the steps here to clear the jam.
Do not touch the flat white cable inside the printer. Do not lift the scanner unit while the document cover is open.
If paper has jammed in a paper cassette, follow the steps here to clear the jam.
If paper has jammed in the duplexer (rear cover), follow the steps here to clear the jam.
Do not touch the paper rollers.
The first thing to check is that the weight of the paper is within specification for the printer. The usual paper handling specifications for an Epson Stylus 'C' range and 'CX' range All-In-One printer is between 64 g/m2 and 90 g/m2 for cut sheet paper over 90 g/m2 genuine Epson paper only (255 g/m2).
The maximum weight is 300 g/m2 for the Stylus 'C48', 'D' range 'DX' and 'RX' range All-In-One printers. Non-Epson papers can cause paper feed issues, either due to the paper being too physically heavy for the paper feed mechanism, not feeding properly or due to the coatings some manufacturers use on their papers.
Click here for information on available Epson media and weights.
Paper will not load if any of the ink cartridges are empty or not recognised. A red (or amber) light will appear on the printer if there is a paper error and when an ink cartridge is empty or not recognised. Refer to your printer's user guide for further information. For printers in the Stylus 'C' and 'D' range e.g. 'Stylus C86', 'Stylus D120', see Error lights C and D range printers.
Remove the stack of paper and try the following:
If your model of printer has a paper thickness lever it may be in a different position. Please check your user guide to find out where it is located.
Do not force the paper if it does not move. This may damage the auto sheet feeder and paper feed mechanism. Contact Epson for further support.
When loading check the following:
If you are using an All-In-One try to carry out a photocopy using one of the copy buttons or a printer operation check to check the paper load function. See How to perform a Printer Operation Check (Self Test) for help.
An example of the button to press is given below:
The media you are using may be unsuitable, old or damaged. Ensure that paper is stored correctly and in a dry, cool place. Humid or damp conditions can effect paper and subsequently the printer's ability to grip and feed the paper.
If you are still experiencing problems with plain paper then we recommend trying a better quality paper. Refer to step 1: Paper specifications for information. Click here for information on available Epson media and weights.
Paper should be stored in a cool, dry place and in the original packet if suitable. Epson media is packaged in an inner plastic packet inside the main packaging to protect it.
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