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USB hub connectivity problems
Epson does not support the use of any USB hubs as they can cause communication problems between the Epson device and your computer. Therefore, we can only guarantee a direct connection to a USB port on the motherboard of your computer; not a USB PCI card, USB hub, or another USB peripheral.
However, if you are experiencing issues when using a USB hub follow the steps below for troubleshooting tips.
Connect the USB cable from the Epson device directly to the computer to confirm if you still experience a problem when a direct connection is used. If the problem still exists, this confirms the USB hub is not the cause of the issue. However, if it resolves the problem you can try the following remedies:
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