Support
FAQ
GENERAL
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What are the advantages of a web-based POS system compared with a legacy POS system?
The key advantage is that the application of a web-based system runs on the web server. You can access the web application by using a common browser at each terminal.The web-based system is, therefore, OS free and a user does not need to install the application at each terminal. Additionally, the application update on the web server will affect the application of all client terminals immediately.
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Are there any sample applications of web-based POS system running on TM-Intelligent to evaluate?
Yes, please contact the Epson sales company in your region. Details can be found on the Contact Us page.
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What are the difficulties in developing a web based POS application?
Several software choices can mean it’s difficult to control POS printers and/or POS peripheral devices using a web application.. Epson is promoting the use of ePOS-Print to control POS printers and ePOS-Device to control both printers and POS peripheral. By using ePOS-Print and ePOS-Device technology, you can control these devices easily on the web based POS. Additionally, you don’t need to install the device driver for each device. This eliminates a lot of cost for deployment, support, and maintenance.
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Can you use TM-i/iHub as a standard TM printer?
No. TM-i/iHub only receives ePOS-Print XML and ePOS-Device XML commands.
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Is there a maximum number of tablets I can connect to the built-in Web server on TM-Intelligent to use as mobile POS terminals?
No, there is no limitation to connect. But the performance for the response time to these terminals is based on each application.
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TM-I SERIES
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What is TM-i Firmware?
TM-i Firmware is the software incorporated into the TM-i printer for performing basic controls. There are differences in function depending on the version of firmware.
When you upgrade the TM-i Firmware for the TM-T70-i and TM-T88V-i to Ver.4.0 or later, ePOS-Device functions can be used.
Please refer to TM-i Firmware Update tool, which can be accessed on the Download page.
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Can I directly control the receipt printer of TM-i with a local PC?
The I/Fs of TM-i are not connected to the receipt printer of TM-i. You can, however, send the defined XML/HTTP commands through the Ethernet or Wi-Fi network with the optional Wi-Fi module, to directly control the printer.
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What are suitable applications for TM-i?
Please refer to Application page of TM-i or the Success story with TM-i.
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TM-DT SERIES
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Can I directly control the receipt printer of TM-DT with a local PC?
The I/Fs of TM-DT are not connected to the receipt printer of TM-DT. But if you send the defined XML/HTTP commands through the Ethernet or Wi-Fi network with the optional Wi-Fi module, you can directly control the printer.
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Will the TM-DT work with my intended application?
Please contact the Epson sales company in your region. The details are on the Contact Us page.
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TM MOBILE PRINTER
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Which Epson mobile printers support ePOS-Print?
The whole TM mobile printer range is compatible with ePOS-Print. Whether or not an Epson printer supports ePOS-Print depends on the development tool. The ePOS-Print SDK is made up of the following development tools.
- ePOS-Print SDK for Android
- ePOS-Print SDK for iOS
- ePOS-Print SDK for Windows Store apps
- ePOS-Print SDK for JavaScript*
(*) Only WiFi models are supported.d.
[Note]
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ePOS-Print API is a development tool for TM-i printers. The ePOS-Print API is a JavaScript library for controlling the TM printer from Web application software which supports HTML5. -
What is the difference between TM-P60 and TM-P60II?
TM-P60II is our new mobile printer. It has many updated features including:
- Longer operational battery life up to 14 hours for Wi-Fi model, and up to 46 hours for Bluetooth model
- Faster printing speed up to 100mm/s
- Wider support for Wi-Fi specifications: IEEE802.11 a/b/g/n with 2.4GHz/5GHz compatibility
- ePOS-Print XML support*
(*) TM Mobile printer does not support the Printer Hub function using ePOS-Print XML.
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ePOS-PRINT API
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What is ePOS-Print API?
ePOS-Print API is defined/developed by Epson to control TM-i printer through the web application using HTML5. ePOS-Print API is available with:
- TM-T88V-i/iHub (TM-i Firmware ver.3.x or earlier)
- TM-T70-i/iHub (TM-i Firmware ver.3.x or earlier)
- TM-L90-i
The TM-i firmware upgrade (Ver.4.0 or later) for the TM-T70-i and TM-T88V-i contains ePOS-Device SDK.
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Can I use the ePOS-Print name on a web page and/or sales collateral?
Yes, but please contact the Epson sales company in your region to get confirmation. The information is on the Contact Us page.
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I want to use more than five kitchen printers. Do I have to use five TM-i units?
No, one TM-i is enough for a system. You can then add and use normal TM printers with the Ethernet or Wi-Fi I/F. The TM-i Printer Hub function means the web application can control normal TM printers with one TM-i.
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Is there a limitation on the number of TM printers that can be controlled by one TM-i?
One TM-i can control up to 20 TM printers using the Slave Printer Control function.
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EPOS-DEVICE
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What is an ePOS-Device?
ePOS-Device is a technology for controlling POS peripherals and TM printers from web applications and devices such as a smart phones or tablets . ePOS-Device SDK is a development tool package for the ePOS-Device. ePOS-Device SDK is made up of the following development tools:
Development tool Target application Package name ePOS-Device SDK for Android (TM-i printer only) Android-based application ePOS-Device SDK ePOS-Device SDK for iOS (TM-i printer only) iOS-based application ePOS-Device SDK for JavaScript (renamed from “ePOS-Device API”) Web application (HTML5-based) ePOS-Device XML No specific application ePOS-Device XML TM-Intelligent printers,TM-DT printer and TM-i printer (TM-i Firmware Ver.4.0 or later).
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Can I use the ePOS-Print name on an open Web site and/or sales contents?
Yes, but please contact the Epson sales company in your region and to get a confirmation. The contact information is at Contact Us page.
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I don't know how to customise the ‘device control script,’ can I see some sample programs?
Please refer to the "ePOS-Device SDK for JavaScript User's Manual" or "ePOS-Device XML User's Manual". You can download these from the Download page.
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Can I ask Epson to develop an ePOS-Device for our standard POS peripheral devices?
Epson will continually expand POS peripheral devices to be supported by ePOS-Device. If your standard POS peripheral device is not on ePOS-Device list, please contact the Epson sales company in your region. The contact information is at the Contact Us page.
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EPOS-PRINT
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What is ePOS-Print?
ePOS-Print is a technology for controlling a TM printer from web applications and devices such as smart phones or tablets. ePOS-Print SDK is a development tool package for the ePOS-Print. ePOS Print SDK is made up of the development tools listed below
Development tool Target application Package name ePOS-Print SDK for Android Android-based application ePOS-Print SDK ePOS-Print SDK for iOS iOS-based application ePOS-Print SDK for Windows Store apps Windows Store-based application ePOS-Print SDK for JavaScript Web application (HTML5-based) ePOS-Print XML No specific application ePOS-Print XML Note: the applicable products for ePOS-Print SDK are TM printers. The applicable products differ depending on the development tool.
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What is the advantage of ePOS-Print SDK?
ePOS-Print SDK has the API. Using the API, application programmers don't need to have the knowledge about ESC/POS commands. Additionally, the programme to control the target printer becomes very simple and easy
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TMNET WEBCOFIG
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What is TMNet WebConfig?
TMNet WebConfig is the web application to set up TM-intelligent units. It is pre-installed on each TM-Intelligent unit. For more details, please visit the TMNet WebConfig page.
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How can I access TMNet WebConfig?
Once your PC and TM-Intelligent unit are connected through Ethernet or Wi-Fi, you can access the TMNet WebConfig by using a common browser on your PC.
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What type of contents can be downloaded from an external web server to TM-Intelligent?
You can access new contents via the web contents update function, which is configured by TMNet WebConfig. For more details, please visit the Web Contents Update page.
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Is it possible to download data from an online web server to the built-in web server on TM-Intelligent in real-time?
No. it is a batch process. You can set the timing by TMNet WebConfig or you can upload manually using TMNet WebConfig.
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